MyEntec Customer Portal

Your initial account setup email has a link which is good for 30 days. If you have not been able to login within the 30 days, or if you have not received a link to login yet, contact your sales rep so that they can get your account ready. If you encounter any issues accessing the portal, please reach out to our customer support team by sending an email to portal@entecpolymers.com.

Yes, the customer portal is designed with security in mind. We employ industry-standard encryption and security measures to safeguard your personal information and ensure secure transactions. However, it is essential to maintain the confidentiality of your login credentials and avoid sharing them with others.

No, not at this time. We will be adding features on a quarterly basis to the portal, and will communicate once we expect payment options to be available. Please continue to pay using your current preferred method.

We do not have an account balance on the customer portal, as there can be many details within credits or debits that are not easy to track unless every invoice detail is also provided. If you have a specific question about your account balance or credit standing, please contact your sales representative or account specialist for more information.

If you are ready to add new contacts for your company to the portal, please email your sales representative, or contact us at portal@entecpolymers.com so that we can create a new user registration.

We are working to include live tracking for shipments on the portal. In the meantime, please email your sales representative or account specialist and they can provide you with tracking information. Note that many of our orders are shipped and delivered within 24 hours, so live tracking information from a carrier is not always provided within that timeframe.

We do have the ability to show your pricing in the portal. This feature is turned on by request, so please contact your sales rep if you would like to have this made available.

Your order information is directly connected to our ERP system, meaning that all updates are made in real-time and show exactly the same information that our account specialists see. This is the most accurate and timely information about your orders.

Our product portfolio is continuously being updated but does not contain all products that we are authorized to sell. If you are looking for a product that is not yet in our portfolio, please contact your sales rep or account specialist for more information. And please do not hesitate to ask us about custom compounds, which is something that we specialize in!

You can select a delivery date for the next release on blanket orders only at this time. You will see this as a "Request Delivery" button on any available open blanket orders. We will be continuing to add more delivery updates in the future as well.

Once you have submitted a request for a regulatory document, our team begins working with suppliers to source the correct version and type of information. That process can typically take between 10-14 days since the supplier often needs to create the document before it can be shared with us. As soon as we have the document it is posted to the product portfolio and you will receive an email confirming that it is available. Please do not hesitate to reach out to your sales representative or account specialist for updates if the process is taking longer than expected.